Our rooms are located in a vibrant neighbourhood, all of which can get very busy, especially at weekends. Please bear this in mind when choosing us for your accommodation.
Our Reception: Open 24Hrs
The following amenities are provided upon the request:
The following amenities are not available in our rooms:
GROUP BOOKINGS
For bookings of 5 and more rooms call our Reception team on (+44) 0208 049 0757 and you will be directed to group bookings coordinator, alternatively, email your query to reception@camdentownhotel.com.
Please note, any bookings for 5 and more rooms made individually via third-party websites or directly, containing flexible cancellation policy, will be cancelled at our sole discretion.
NON-SMOKING POLICY
Enterprise Hotel practices a strict NO SMOKING policy in all Hotel premises (“Non-Smoking Policy”). Smoking is prohibited in any part of the Hotel premises. Failure to comply with this policy entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. A cleaning fee of £100 will be charged to any guest who violates the Non-Smoking Policy.
PET POLICY
Pets are not allowed, except for registered guide dogs
CHECK-IN AND CHECK-OUT
Guests may check-in at any time from 3pm on the scheduled day of arrival.
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the cardholder.
All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 5.00 p.m. on the day of arrival at which time we will be entitled to re-let the room unless the guest has notified the hotel of a late arrival.
On the day of departure, the rooms shall be vacated by 11am. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
PAYMENT
We accept the following methods of payment: debit/credit cards MasterCard and Visa.
Please note: cash payment is not accepted by the hotel.
For advance purchase rates, the card you booked with must be presented on arrival, along with the appropriate ID.
If you wish to pay by Bank transfer, you must contact the hotel directly for further details. Please be aware Hotel accepts Bank transfer only if it is processed 7 working days prior to the date of arrival.
Third Party payments are accepted; however, you shall contact the hotel to receive the form of the third-party authorization. All required documents must be sent to the hotel at least 2 days prior to the date of arrival.
For all payment queries please contact the reception desk:
0208 049 0757 / reception@camdentownhotel.com.
ACCESSIBILITY
Hotel is wheelchair user-friendly.
Please contact our Reception on (+44) 0208 049 0757 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
PARKING
The hotel does not have the parking on site.
DAMAGE
We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay or for any items that are missing when you leave.
RIGHT TO REFUSE ACCOMMODATION
Camden Town Hotel reserves the right to refuse accommodation to you or any person(s) without any notice and terminates any booking without being liable for any refund or compensation for the following reasons:
For and on behalf of Solitaire Restaurants Limited, Company Registration No. 02583811, Registered Address – Group Accounts Office, MOTH Club, Valette Street, London, E9 6NU, Trading as The Camden Town Hotel
