Booking Terms & Conditions

Introduction

The Camden Town Hotel is situated in the tourist-friendly neighbourhood of Camden; just a step away from Chalk Farm Station and the Roundhouse. Camden Market, Camden Lock and Regent’s Canal are a 5-minute walk away

When you make a booking, you will be asked to confirm your acceptance of these terms and conditions

We reserve the right to amend these terms and conditions at any time. On the date of your booking please check the terms and conditions that are in place on that date

Bookings

You must be at least 18 years old to make a booking. We do not permit those under 18 years old to stay in the hotel without a parent or guardian also staying in the hotel. See Section 7, Occupancy for more details regarding permitted guests

Credit card details will be required to secure your booking either at reception or online. See further details in Section 6, Paying for your room

Please check the details of your booking very carefully before confirming. We will not be liable for any delay or non-performance if you have omitted or provided incorrect information

We will confirm acceptance of your booking by sending an email to the address that you provided when making the booking. This email confirmation forms the basis of your contract with us for the provision of your room and any additional services that are detailed

Please contact us should you believe that there is a mistake in your booking, or you require changes to your booking. See Section 11, Cancellation for more information

Right to refuse a booking

The Camden Town Hotel reserves the right to refuse accommodation to any person(s) without any notice and terminates any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation as permitted under the provisions of these Terms and Conditions
  • if the number of occupants is exceeding the number agreed on the booking
  • Breach of Terms & Conditions: If you or any member of your group damage hotel property, disturb other guests, smoke in non-smoking areas (incurring a £250 fee), or use prohibited electrical appliances or illegal substances.
  • Previous Misconduct: Camden Town Hotel explicitly claims the right to decline or cancel reservations made by individuals who have previously breached their terms and conditions

 

Group bookings

For help with bookings of 5+ rooms call our reception team on +44 20 8049 0757 or email reception@camdentownhotel.com with the words “Group Booking Request” in the subject line. You may be required to complete a Group Booking Form. Room rates may vary for group bookings.

Please note that we reserve the right to cancel, at our discretion, group bookings of 5+ rooms made with a flexible cancellation policy

Reserving a room for someone else

You must fill the Third-party authorisation form, please click HERE.

The form must be filled and sent to us 3 days before arrival. It is compulsory to fill fully Guest and Booker’s name, address and contact details. The payment, which has not been authorised by the form will be cancelled at our sole discretion and if booked on advance purchase rate no refund will be issued. If you have any issues, please contact

+44 20 8049 0757 or email reception@camdentownhotel.com

Room prices

We use dynamic pricing which means that the price of our rooms varies based on demand. The price that you will pay is the price recorded at the time that you make your booking

Room prices are per room, per night and include VAT at the rate applicable at the time of your booking

Prices vary based on whether the booking is non-refundable with payment at the time of booking or refundable, with payment 48 hours before arrival. See more detail in Section 11, Cancellations

Paying for your room

We do not accept cash

We accept the following methods of payment Visa or Mastercard debit/credit card only. Apple Pay or Google Pay may be accepted online via third party channels.

You may be asked to provide the credit card at check in

If you wish to pay by Bank transfer, please contact the hotel directly for further details. Please be aware we only accept a bank transfer if it is processed 7 working days prior to the date of arrival.

Third Party payments are accepted; however, please contact the hotel to receive the third-party authorization form. All required documents must be sent to the hotel at least 2 days prior to the date of arrival.

 

For all payment queries please contact hotel reception

+44 20 8049 0757 or email reception@camdentownhotel.com

Occupancy

The maximum room occupancy is 2 adults. Family rooms can accommodate 2 adults (18+) and 2 children (under the age of 16). You must not exceed the maximum occupancy of your room. We reserve the right to check rooms for compliance with these terms. Guests cannot be transferred to different rooms once they have been checked in

Key cards and access

Photo proof of identity and name may be requested at check-in for the issue of additional key cards for occupants of a room. We reserve the right to take additional measures to verify the legitimacy of a person requesting an additional or replacement key card

Accessibility

We offer an accessible room. If you have specific requirements, please contact the reception team on +44 20 8049 0757 or email reception@camdentownhotel.com and they will be able to help

Breakfast

Breakfast is not included in the room price

You may add breakfast, where available, when you make your booking. This is an optional extra

Cancellation

Your right to cancel

The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.

For rates marked as “Flexible Rate” – These can be cancelled without charge 48 hours prior to the arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking.

We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

For rates marked “Advance Purchase” – We require full prepayment for the entire stay at the time of the booking and this is non-refundable and non-changeable booking type.  Prepayment is charged to the credit/debit card supplied at the time of the booking. Cancellation or non-arrival will result in the forfeiture of the prepayment. Always check the cancellation conditions on your booking confirmation

Our right to cancel

Your breach

We may cancel your booking with immediate effect at any time in writing via email if:

  • You do not pay us when you are required to do so: or
  • You breach the contract between us in any way: or
  • You have previously breached the contract between us in any way

Events outside our control

We may also cancel your booking if we are unable to make your room available to you due to an event outside of our control, for example: explosion, fire, flooding, outbreak of disease, health and safety issues, emergency evacuation, failure of power or water

Should this occur, we will contact you as soon as possible and let you know

  • If you have already paid for your room, we will refund you
  • If you have not paid for your room, we will not take payment

 

  1. Arrival and departure

Check-in time is 3pm and check-out time is 11am. Failure to leave your room by check-out time may result in a late check-out charge of up to one night’s additional accommodation charge.

Early check-in can be pre-arranged at additional cost subject to availability

Late check-out can be pre-arranged at additional cost subject to availability.

Contact reception to arrange an early check-in or late check-out in advance of your arrival

If you are likely to arrive after 10pm on your arrival date, please let reception know in advance, call +44 20 8049 0757 or email reception@camdentownhotel.com

You may also be invited to check-in online

Our expectations of you (and your group)

You must not:

  • Be abusive or threatening to any of our team before, during or after your stay
  • Smoke anywhere inside the premises, this includes e-cigarettes. A £250 cleaning fee will be charged if evidence of smoking is found
  • Engage in unlawful activity for example taking illegal drugs
  • Cause any health and safety hazard to any of our team or guests
  • Bring any pets into the rooms except for registered assistance dogs
  • Bring any dangerous or hazardous materials or equipment into the room
  • Use any electrical appliances apart from personal items e.g. mobiles, computer equipment, hairdryers
  • Interfere with any fire alarms or firefighting equipment
  • Cause damage to the room or store inappropriate items or goods
  • Prevent hotel staff (management, housekeeping, maintenance) from accessing your room as and when required. Housekeeping must be permitted full access once every 2 days
  • Remove, damage or destroy any hotel property
  • Use extension leads when charging lithium-ion batteries
  • Stay in the hotel longer than your booking permits
  • Use any equipment provided by the hotel to download or access any unlawful materials
  • Cause unreasonable disturbance to other hotel guests for example playing music loudly

If you or your group cause damage or loss of any kind to the hotel, other guests or their property you (as the person making the booking) will be responsible for that damage or loss and shall be liable to pay the hotel on demand the amount to make good or remedy such damage or loss

You or your group must not resell or transfer all or any part of your booking. Camden Town Hotel will not honour any bookings made in this way and does not accept any liability

If you or your group cause damage to the hotel, other guests or their property or breach any of these terms and conditions, Camden Town Hotel reserves the right to

  • Immediately cancel your booking
  • Eject you from the premises
  • Cancel key cards
  • Restrict your access to the hotel and remove your items from the room and hotel. You will have 7 days to collect your items before they are disposed of
  • Retain all monies paid by you or charge you in full for the booking
  • Refuse future bookings at any of the hotels in our group

Camden Town Hotel will not be liable for any refund or compensation in these circumstances

We don’t knowingly allow anyone to use or visit our hotels who is a convicted sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order or Child Abduction Notice.  If you do not disclose this information to us and it later becomes known, we reserve the right to cancel your booking and require that you and the other members of your party leave our hotels, without refund.

You will occupy a Camden Town Hotel room as a licensee only for the allocated time in your booking only. You will be liable to Camden Town Hotel for any costs incurred from any legal proceedings arising from a breach of these terms, including but not limited to costs incurred removing you and/or your items. If you remain in occupation of a Camden Town Hotel room beyond your booking, Camden Town Hotel reserves the right to cease providing the services and you agree that a possession order may be made against you.

General

We reserve the right to

  • change your room allocation and/or hotel location at any point during your stay for any reason; or
  • cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

Your information

We keep your personal data safe and secure. Full details on how we use your data can be found in our Privacy Policy which includes our Cookie Policy

The contract

This contract formed when we confirm your booking is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Your rights

If you are a non-business customer, you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our liability

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

If we breach these terms and conditions for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

  • loss of income, sales or revenue;
  • loss of business;
  • business interruption;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of reputation and/or goodwill; or
  • wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your booking unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your booking and/or stay at the Camden Town Hotel. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are making a business booking, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from or related to your booking and/or stay at the Camden Town Hotel.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.